Janel Kinlaw Janel Kinlaw

Focusing on your customers

Whether it is capturing that data in an excel spreadsheet, or an Airtable base or even a formal CRM software tool, tracking relationships and interactions with your customers is crucial.

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Janel Kinlaw Janel Kinlaw

Everyone needs a little coaching

The point of this exercise was to show that sometimes everyone needs a little coaching to improve and grow their skills. How have you been a coach recently? Is there some skill that you need coaching in?

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Janel Kinlaw Janel Kinlaw

How do you define a leader?

When you saw that question you may have thought it would be easier to answer by saying what a leader is not. We could define a leader by using the dictionary. Or describing qualities of great leaders we've experienced in our lifetime. Or perhaps listing your own traits and personality.

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Janel Kinlaw Janel Kinlaw

Fail Fast - a real life story

Startups and established companies using the agile methodology have a mantra - "fail early, fail fast, fail often." I've been a big champion for failing fast over the years and I even won an "award" at a previous employer for failing during an innovation day.

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Janel Kinlaw Janel Kinlaw

Leveraging campaign statistics

Looking at statistics that are generated from your campaigns can help target messages and point out minor tweaks you can make to have a bigger engagement from your mailing list. Spending an hour or two a month to review how your campaigns are doing can make a difference to your bottom line and provide more targeted content to your mailing list.

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